American International Hospital (AIH)

American International Hospital (AIH) is a private hospital in eastern Ho Chi Minh City with outpatient clinics, inpatient wards, operating theatres, diagnostic departments and 24-hour emergency and inpatient services. Its published specialties range from general medicine and paediatrics to surgery, obstetrics, cardiology, neurology, psychiatry and rehabilitation. The hospital also has direct-billing arrangements with domestic and international insurance partners, although eligibility must be confirmed for each policy.

Choosing the correct outpatient department

AIH publishes departments for cardiology, endocrinology, respiratory medicine, dermatology, neurology, psychiatry, nutrition, ophthalmology, ear-nose-throat care, dental and maxillofacial care, urology, orthopaedics and other specialties. General internal medicine can be a useful starting point when symptoms involve several systems or the appropriate specialist is unclear.

When booking, give the patient’s age, main symptom, duration, previous diagnosis and preferred doctor if known. Ask whether laboratory work or imaging can be completed on the same day and whether fasting is required. Bring previous scans and reports instead of repeating tests solely because they were performed at another provider.

Emergency, ambulance and inpatient care

Emergency and inpatient services operate continuously, including weekends and public holidays. The hospital publishes the short emergency number *1155; its FAQ also lists (028) 3931 1311. Use emergency care for chest pain, signs of stroke, severe breathing difficulty, major injury, uncontrolled bleeding, seizures, poisoning, loss of consciousness or a rapidly deteriorating patient.

The emergency service includes an ambulance route. Provide the exact pickup location, building access and a working phone number. The ordinary hospital hotline is not a substitute for the emergency contact during a time-critical event. Patients who require admission may be transferred to an inpatient ward or intensive-care setting according to clinical need.

Surgery, imaging and laboratory support

The hospital lists general, gastrointestinal, urological, plastic and aesthetic, neurosurgical, spinal and orthopaedic surgical services, supported by anaesthesiology, imaging and laboratory departments. Cardiology also publishes access to a catheterisation laboratory for selected diagnostic and interventional procedures.

Before elective surgery, request the surgeon’s name, exact procedure, alternatives, expected length of stay and a written cost estimate. Ask whether implants, pathology, intensive care, medicines and follow-up are included. Mention anticoagulants, allergies, implanted devices and previous anaesthetic complications. For contrast imaging, disclose pregnancy, kidney disease and prior contrast reactions.

Obstetrics, maternity and newborn care

Obstetrics and gynaecology is one of AIH’s core departments. The hospital publishes prenatal care and delivery packages and describes LDRP family rooms that combine labour, delivery, recovery and early postnatal monitoring in one room. Package buyers should verify which consultations, tests, room type, anaesthesia and newborn services are included.

An unexpected caesarean, maternal complication, longer admission or neonatal intensive care can change the cost substantially. Bring antenatal records when transferring care and ask where to report during labour or an emergency. Routine clinic opening hours do not restrict urgent maternity assessment.

Paediatrics and neonatal services

AIH’s paediatric and neonatal department treats newborns through adolescence and publishes neonatal intensive care, respiratory and digestive care, vaccination, nutrition and developmental monitoring. The outpatient area separates well children from children with symptoms to reduce cross-infection.

Parents should describe age, weight, symptoms, medicines and vaccination history when booking. A very young infant with fever, breathing difficulty, poor feeding, lethargy, dehydration or seizures needs urgent assessment rather than a routine appointment. Confirm whether a chosen paediatrician or vaccination service is available on Saturday.

Foreign doctors and language planning

AIH announced an outpatient department involving foreign doctors from Raffles Medical Group. Availability changes with the named doctor and schedule, so patients should not assume every specialty is staffed by a foreign physician. Ask for the doctor’s name, specialty, consultation language and appointment location.

The hospital maintains an English website, but it does not publish a stable language list covering every department and shift. Request language support when booking and confirm whether it is available for consent, surgery and discharge—not only registration. Bring translated records when a detailed medical history would otherwise be difficult to explain.

Direct billing and reimbursement

AIH publishes direct-billing relationships with domestic and international insurers and claims administrators. This does not mean every plan or service is cashless. Before treatment, present the insurance card and identification and ask whether pre-authorisation, a guarantee of payment, deposit or co-payment is required.

If direct billing is unavailable, the hospital’s pay-and-claim guide says the patient settles the full cost and receives supporting documents for reimbursement. Ask for the claim form, valid invoice, itemised expense statement and medical report before leaving. Keep copies of approvals and correspondence. Readers comparing hospital insurance and international access can consult our guide to international hospitals in Ho Chi Minh City.

Opening hours and contact details

Routine outpatient clinics operate 08:00–12:00 and 13:00–17:00 Monday to Friday and 08:00–12:00 on Saturday. They are closed Saturday afternoon, Sunday and public holidays unless a department publishes an exception. Emergency and inpatient services remain open 24/7.

The appointment and customer-service number is (028) 3910 9999; the profile also retains the published 1900 3399 route. Email enquiries can be sent to info@aih.com.vn. A confirmed doctor and time are essential because a hospital-wide schedule does not guarantee that every specialty runs throughout those hours.

Location and arrival

The hospital is at No. 6 Bac Nam 3 Street, with access from 199 Nguyen Hoang, Binh Trung ward, Ho Chi Minh City. Older pages may refer to An Phu ward or Thu Duc City, reflecting earlier administrative naming. Use the current full address and entrance instruction when booking a car.

Allow for traffic from the central districts. Ask whether to use the outpatient, emergency or maternity entrance. A patient leaving after sedation or surgery should arrange an escort and should not drive. For ambulance pickup from an apartment development, provide the gate and tower as well as the street address.

Admission, visitors and discharge

AIH publishes visiting periods for general wards and separate periods for ICU and NICU, with visitor-number limits and identification at reception. Confirm the latest rules before visiting because infection-control restrictions can change. Inpatients should ask what personal items, medicines and companion arrangements are permitted.

At discharge, obtain the diagnosis, procedure report, medication list, warning signs, follow-up date and responsibility for pending results. If care will continue abroad, request an English summary and digital copies of imaging and laboratory results. Record the treating doctor’s name and department.

When another hospital or clinic may be preferable

AIH’s eastern location can be convenient for Thu Duc and nearby districts, but a closer qualified provider may be more appropriate for a minor problem. During a severe emergency, choose the nearest capable emergency department if crossing the city would delay care. Clinical urgency matters more than hospital branding.

Confirm highly specialised services before travelling, particularly when a specific intervention or subspecialist is required. If AIH cannot provide the needed level of care, ask how referral or transfer will be handled. Routine outpatient care, complex admission and emergency stabilisation are different pathways and should be planned accordingly.