Family Medical Practice - Hanoi

Family Medical Practice – Hanoi is a 24-hour international outpatient clinic at 298i Kim Ma in Ngoc Ha, Hanoi. It combines primary care, on-site diagnostics, specialist consultations and emergency medicine in one location. For expatriates, residents and travellers, this means a single contact point can be used for many everyday medical needs while retaining a separate emergency and ambulance line for urgent situations.

The clinic publishes its main reception number as +84 24 3843 0748 and its email as hanoi@vietnammedicalpractice.com. For a medical emergency or ambulance response in Hanoi, it lists *‎1212 and +84 944 431 919**. These numbers serve different purposes: the reception line is suitable for appointments and administrative questions, while the emergency numbers are intended for urgent assistance.

Primary care and same-day assessment

The Hanoi centre describes itself as a comprehensive outpatient facility providing routine check-ups, chronic-condition management and same-day procedures without hospital admission. Its published specialties include internal medicine, paediatrics, dermatology, cardiology, gastroenterology, ENT, ophthalmology, obstetrics and gynaecology, dentistry, psychology, physiotherapy, orthopaedics and wound care.

The range is useful, but patients should still tell reception why they need care. A general practitioner may be the right starting point for a new, undiagnosed problem, whereas a known heart, pregnancy, skin or musculoskeletal issue may be directed to a specialist. Not every doctor or specialty is necessarily available around the clock, even though the clinic and emergency service operate 24/7. Confirm the clinician, time and department before travelling for a non-emergency appointment.

The doctor roster is internationally oriented. The official Hanoi page lists clinicians who speak combinations of English, Vietnamese, Swedish, German, Hebrew, Hindi, Tagalog, Japanese and Ukrainian. Language availability depends on the scheduled doctor; “multilingual support” should not be read as a promise that every language is available at every hour.

Diagnostics, vaccinations and medical check-ups

Family Medical Practice lists imaging and laboratory services at the Hanoi centre. This can simplify care when a consultation leads to blood tests, radiology or ultrasound, but patients should ask whether the required test is performed on site, whether preparation is needed and when results will be available. Bring previous reports when they are relevant so that the doctor can judge whether repeat testing is necessary.

The clinic also publishes vaccinations and health check-ups, including medical examinations for visa, work and school requirements. Administrative examinations often require a specific form, photograph, passport copy or test panel. Send the exact requirements before booking rather than assuming that a general health-check package meets the rules of an employer, school or immigration authority.

An official FMP check-up guide explains that some packages may involve sample collection, vital signs, optometry, audiometry, ECG, radiology, ultrasound and a doctor consultation across more than one appointment. The actual content and duration depend on the selected package. Ask about fasting, medication, stool or urine samples and the expected number of visits when confirming the booking.

Emergency medicine and ambulance access

The Hanoi clinic publishes 24/7 emergency medicine and private ambulance support. Its emergency-service page describes immediate assessment, stabilisation, resuscitation, airway support, point-of-care ultrasound and transport for urgent cases. People comparing urgent-care options can also review Vietnam Clinic’s emergency clinics in Hanoi, but in a real emergency the priority is calling the appropriate service, not reading comparison pages.

When calling, state the exact location, callback number, patient age, main symptom and whether the person is conscious and breathing. Follow the dispatcher’s instructions and do not move someone with suspected spinal injury unless there is immediate danger. For severe chest pain, stroke signs, major trauma, breathing difficulty, uncontrolled bleeding, seizure or loss of consciousness, use the emergency line rather than the routine appointment channel.

The clinic is outpatient-based. A patient who needs surgery, intensive care or prolonged admission may require stabilisation and transfer to a hospital. International patients should keep passport details, insurance contacts, medication lists and allergies accessible, but emergency assessment should not be delayed while searching for paperwork.

Booking the right department

For routine care, contact reception with a short description of the problem, preferred language and desired appointment time. Avoid requesting only a named test unless a clinician has already recommended it; symptoms may need medical assessment first. If you are asking for a specialist, confirm that the appointment is at the Kim Ma clinic and not another FMP location.

Bring identification, medication and allergy lists, recent results and a summary of relevant medical history. Parents should bring vaccination records and previous paediatric notes. Pregnant patients should carry antenatal records and ultrasound reports. Travellers with fever should mention recent countries visited, dates, mosquito or animal exposure and any medication already taken.

The clinic’s official site supports appointment requests, but a submitted form is not the same as a confirmed slot. Wait for confirmation, especially for a specific doctor, weekend consultation or specialist service. If symptoms deteriorate while waiting, contact emergency services or seek urgent care.

Insurance, payment and documentation

FMP’s public Hanoi page does not publish a definitive list of accepted insurers or payment methods for every service. Contact the clinic and insurer before non-urgent treatment to ask about direct billing, deposits, exclusions and pre-authorisation. Direct billing, when available, does not guarantee that an insurer will cover the full cost.

Request an itemised invoice, medical report and copies of test results if you may claim reimbursement or continue care elsewhere. Check how names appear on documents, because the spelling should match the passport and insurance policy. Travellers should also ask whether follow-up can occur after leaving Hanoi and how results will be communicated securely.

Prices can differ by doctor, time, tests and procedures. A 24-hour service may apply different charges outside routine hours. Obtain an estimate for planned care, while recognising that emergency treatment can change once clinicians assess the patient.

Location and practical access

The clinic’s address is 298i Kim Ma, Ngoc Ha, Hanoi. The letter after the street number matters, so save the full address in Vietnamese — 298i Kim Mã, Ngọc Hà, Hà Nội — for a taxi or ride-hailing driver. The official check-up material describes the clinic as near Lotte Tower.

Although third-party map data attributes parking and accessibility features to the site, the clinic’s own location page does not document them clearly enough for this profile to promise step-free access, accessible toilets or on-site parking. Patients with mobility needs should ask reception about the entrance, lift access and assistance before arrival.

The clinic states that it is open 24 hours, seven days a week. Specialist schedules, elective procedures and administrative departments may follow narrower timetables, so 24/7 opening should not be confused with continuous availability of every service.

When a hospital may be necessary

Family Medical Practice can provide broad outpatient and emergency assessment, but some conditions require facilities available only in a hospital. Admission may be necessary for major surgery, intensive monitoring, complex childbirth, severe trauma or illnesses needing prolonged inpatient treatment. The clinical team can determine whether treatment can remain at the clinic or whether transfer is safer.

For ongoing conditions, ask who will coordinate follow-up and how records will be shared with a hospital or overseas doctor. This is particularly important for expatriates who divide care between countries. The value of a multidisciplinary clinic is coordination, but patients should still understand which doctor is responsible for each decision and where urgent escalation will occur.