Hanoi French Hospital

Hanoi French Hospital is a private multidisciplinary hospital at No. 1 Phuong Mai Street in Hanoi. It provides outpatient consultations, 24-hour emergency care, inpatient treatment, surgery, intensive care, maternity, paediatrics, diagnostic imaging, laboratory testing, pharmacy, dentistry, rehabilitation and teleconsultation. The hospital serves Vietnamese and international patients and publishes practical guidance in several languages.

The most important distinction for visitors is that the Accident and Emergency Department operates 24 hours a day, seven days a week, while routine outpatient departments follow narrower weekday and Saturday schedules. The general hotline is 024 3577 1100. The dedicated emergency number is 024 3574 1111.

Choosing between an appointment and the emergency department

Routine concerns, stable symptoms, medication reviews and planned specialist care should normally begin with an appointment. Patients unsure which department they need can request General and Family Medicine and be referred after assessment. The hospital's outpatient list includes general medicine, cardiology, gastroenterology, paediatrics, obstetrics, orthopaedics, ENT, neurology and many other medical and surgical specialties.

Emergency care is intended for time-sensitive illness or injury. The department publishes triage, resuscitation, vital-sign monitoring, acute stroke and trauma care, wound suturing, fracture reduction, splinting and multidisciplinary coordination with intensive care, cardiology, neurology, radiology and obstetrics. Patients are prioritised by clinical urgency rather than arrival order. A person with chest pain, severe breathing difficulty, signs of stroke, major trauma, uncontrolled bleeding, loss of consciousness, a severe allergic reaction or another life-threatening problem should not wait for a normal clinic slot.

International residents comparing hospital options can also consult Vietnam Clinic's guide to international hospitals in Hanoi.

Outpatient hours are not the same for every specialty

For paediatrics and neonatology, gastroenterology and hepatology, cardiology, diagnostic imaging, orthopaedics, ENT, neurology, general medicine and obstetrics, published consultation hours are 07:00–12:00 and 13:30–17:30 Monday to Friday, with a Saturday morning session from 07:00–12:00. Other specialties are generally listed from 08:30–12:00 and 13:30–17:30 on weekdays, and 08:30–12:30 on Saturday.

These are department schedules, not a promise that every named doctor or procedure is available throughout each period. Confirm the specialty, doctor, language, building and arrival time when booking. The hospital asks scheduled patients to arrive five to ten minutes early. Anyone running late should call the main hotline because a delayed arrival may affect the appointment or testing sequence.

Medical, surgical and diagnostic scope

The published medical departments include internal medicine, emergency medicine, cardiology, dermatology, endocrinology, gastroenterology and hepatology, infectious and tropical diseases, nephrology, neurology, nutrition, oncology, paediatrics and neonatology, respiratory medicine, psychiatry and rheumatology. Surgical services include ENT, gastrointestinal surgery, neurosurgery, obstetrics and gynaecology, ophthalmology, orthopaedic and trauma surgery, urology, dentistry and orthodontics.

Supporting departments include diagnostic imaging, laboratory medicine, pharmacy, anaesthesiology and intensive care, physiotherapy and rehabilitation. A broad hospital directory does not mean that every test, operation or subspecialist is available immediately. Before travelling for planned care, ask whether the exact examination or procedure is performed on site, who will provide it, whether preparation is required and when results or reports will be available.

Maternity, children and inpatient treatment

Hanoi French Hospital publishes obstetric, maternity, paediatric and neonatal services as well as maternity and child-care packages. Expectant parents should identify the obstetrician, understand which antenatal visits and tests are included, and ask how the hospital handles labour outside ordinary consultation hours. Package wording should be reviewed carefully because additional medicines, investigations, longer stays or specialist care may be billed separately.

When hospitalisation or surgery is recommended, the patient receives an estimate and is asked to sign consent documentation. Room, medication, diagnostic and procedure charges can be separated, so request a written estimate that explains inclusions and likely exclusions. The hospital's inpatient information covers shared and private rooms, specialist wards, intensive and high-dependency care, isolation rooms and post-operative follow-up. Admission depends on clinical need, bed availability and the treating team's plan.

What expatriates and travellers should bring

For a first visit, carry a passport or government-issued identification, insurance card or policy details, a list of allergies, current medical conditions and medicines, and available previous reports or imaging. A concise medication list should include generic names, doses and frequency; brand names may differ in Vietnam. If records are stored on a patient portal, download important documents before leaving reliable internet access.

Bring the name and contact details of the insurer or assistance company and confirm whether pre-authorisation is required. For a child, include vaccination and growth records when relevant. For a planned procedure, ask about fasting, medication changes and transport home in writing. Do not stop anticoagulants, diabetes medicines or other prescribed treatment solely because a general preparation message appears online; follow instructions from the treating clinician.

Language assistance and doctor selection

The first-visit guidance says translation assistance can be provided in English, French or Japanese, and the hospital maintains Vietnamese, English, French and Japanese web routes. Individual doctor profiles publish their languages, which can include other languages depending on the practitioner. Language assistance at registration does not automatically guarantee that the selected doctor, nurse, technician and pharmacist will all communicate in the same language.

When booking, request a named clinician and state the required language. For complex consent, surgery, mental-health care or a serious diagnosis, confirm whether an interpreter will remain available through the relevant discussion rather than only at reception. Ask for prescriptions, discharge notes and important instructions in a form that the patient and the next treating clinician can understand.

Insurance, guarantees and direct billing

The hospital works with local and international insurers and publishes direct-billing relationships with multiple insurance and assistance organisations. Direct billing remains conditional: the insurer must verify eligibility and issue the necessary guarantee. Present identification and policy details on arrival so the Insurance Guarantee Office can begin the process.

If the hospital has no direct arrangement with the insurer, staff can assist with claim documents for reimbursement. If a guarantee has not arrived by admission, the patient may need to pay a deposit and wait for the appropriate refund after approval. Coverage can exclude deductibles, co-payments, private rooms, medicines, particular tests or pre-existing conditions. Obtain the insurer's decision directly and do not interpret the hospital's cooperation with an insurance company as confirmation that a specific service is covered.

Payment and consent during the visit

Outpatient consultation fees are collected after the doctor has examined the patient. Laboratory tests, imaging, medicines and other ambulatory services may need to be paid before they are performed. For admission or surgery, the hospital provides an estimate, requests consent and may require an advance payment based on the treatment plan and room category.

The hospital publishes cash, credit card and bank transfer as payment routes; its first-visit page also states that major credit and debit cards are accepted. Foreign cardholders should inform their bank about travel and keep an alternative payment method. Before authorising additional testing, ask what it is intended to answer, whether it is urgent and what it is expected to cost. Retain itemised invoices, prescriptions, diagnostic reports and the discharge summary for insurance and follow-up.

Teleconsultation and its limits

The hospital offers online general-medicine consultations from 08:00 to 20:00 daily, with English and French support, when the doctor and patient agree that teleconsultation is appropriate. The reservation team arranges advance payment and a private video link. The published contact route includes the main hotline, the reservations email and a dedicated WhatsApp number.

Teleconsultation can be useful for follow-up, discussion of existing records or a stable concern that does not immediately require physical examination. It is not a substitute for emergency assessment, hands-on examination, imaging or laboratory testing when those are clinically necessary. Anyone with severe or rapidly worsening symptoms should use emergency services rather than waiting for a video appointment.

Location, buildings and on-site facilities

The hospital is on Phuong Mai Street in central Hanoi. Outpatient reception is on the first floor of Building A, while the information desk in Building B can also direct patients. Confirm the correct entrance when booking, particularly for emergency care, imaging, admission or an early-morning procedure. Hanoi traffic can be unpredictable, so allow extra travel time.

The hospital publishes free car and motorbike parking in basement levels B1 and B2, free Wi-Fi, H Café on the first floor of Building B and a Saint-Honoré bakery in the main lobby. Inpatient areas use smart-card access. Patients with mobility requirements should ask in advance about the most accessible drop-off point, wheelchair availability and the route to the required department instead of assuming that every entrance is equally convenient.

Preparing for discharge and continuing care

Before leaving after an emergency visit, procedure or admission, obtain the diagnosis or working diagnosis, treatment summary, current medication list, warning signs and follow-up plan. Confirm which department should be contacted if symptoms change and whether results will appear online or need collection. For travel, ask when flying, driving, swimming, exercise or work can safely resume and whether a medical certificate is needed.

The discharge file may include medical reports, laboratory and imaging results, prescriptions, invoices and a follow-up appointment. Check names, dates and passport details before leaving, because later corrections can complicate insurance claims. If another doctor overseas will continue treatment, ask whether images can be supplied electronically and whether the report can be issued in English. A hospital with many departments is useful when care needs escalation, but continuity still depends on the patient leaving with clear records and an identified next step.