Long Châu Pharmacy – 354 Lê Văn Hiến

Long Châu Pharmacy at 354 Lê Văn Hiến is a retail pharmacy in Ngũ Hành Sơn Ward, Da Nang. The official branch locator places it at the Lê Văn Hiến–Trần Hoành intersection and preserves the former administrative address as Khuê Mỹ Ward, Ngũ Hành Sơn District. The store forms part of the national FPT Long Châu pharmacy chain.

Identifying the correct Da Nang branch

Several Long Châu pharmacies operate in Ngũ Hành Sơn, so the street number is essential. This profile covers 354 Lê Văn Hiến, not the branches at 408 Trần Đại Nghĩa, 421A Mai Đăng Chơn or 338 Ngũ Hành Sơn. Administrative ward names in Da Nang have changed, but the official locator shows the same physical address and intersection under both the current and former descriptions.

When using a taxi or map, provide “354 Lê Văn Hiến, near the Trần Hoành intersection”. A product reservation or customer-service conversation should also name this branch explicitly. Stock shown for the chain or another Da Nang location does not prove that the Lê Văn Hiến store has the item available.

Prescription and non-prescription medicines

Long Châu describes its stores as retail pharmacies supplying medicines, health products and in-store pharmacist advice. Its current delivery policy draws an important distinction: prescription medicines are sold at a pharmacy only when the customer provides a valid prescription, in accordance with the prescriber’s instructions. The chain says prescription medicines are not sold online.

Non-prescription medicines can be ordered through the Long Châu website or mobile application, with support available through the customer line. This does not mean every symptom should be self-treated. A pharmacist can help check the product, dose, instructions and obvious interaction concerns, but cannot replace a medical examination when diagnosis or monitoring is required.

What international visitors should bring

Bring the original prescription and, if possible, a clear version showing the generic medicine name, strength, dosage form and directions. Brand names vary between countries, so the active ingredient matters more than the packaging familiar at home. A photograph of an empty box may help identify a product but may not meet the requirements for dispensing a prescription-only medicine.

Prepare a list of allergies, current medicines, pregnancy or breastfeeding status and relevant health conditions. International visitors should not assume English support at this exact branch because the official locator does not publish branch languages. A translated medicine list can reduce misunderstanding, but do not alter a prescription or translate the dose without qualified review.

If the exact product is unavailable, ask the pharmacist to explain any proposed substitute by active ingredient, strength, formulation and manufacturer. Do not accept a change in dose or release type simply because the name looks similar. Modified-release, enteric-coated, injectable and refrigerated products can require specific handling.

Delivery and store collection

Long Châu offers home delivery and store collection through its network. The official delivery policy allows online ordering of non-prescription medicines and states that deliveries operate every day. Customers can follow order status in the application or contact the chain. A preferred delivery window can be requested between 08:00 and 20:00, although actual timing depends on confirmation and logistics.

Prescription products follow the in-store route and require a valid prescription. Travellers should confirm whether the selected product can be reserved for collection at 354 Lê Văn Hiến, rather than assuming it can be delivered. Medicines that require refrigeration or other controlled storage need extra care during transport; ask the pharmacist how the product should be kept and how long it can remain outside the recommended range.

Chain hours versus branch hours

The official locator states a general Long Châu operating window of 06:00–23:00 daily, followed by a warning that hours vary by pharmacy. It does not publish a separate verified schedule for the 354 Lê Văn Hiến branch. For that reason, this profile does not store those hours as a branch guarantee.

Call the national customer line or check the live locator before making a special trip, particularly on holidays or when an item is urgently needed. An extended retail schedule is not equivalent to a 24-hour pharmacy, hospital emergency department or on-call doctor.

Returns and keeping the receipt

Long Châu publishes a return and refund policy for products bought through its system. The chain promotes a 30-day return pathway, but actual eligibility depends on the current policy, product condition and documentation. Customers should retain the packaging, instructions and receipt or the telephone number linked to the purchase.

Medicines and health products can have safety restrictions after sale, especially when packaging has been opened or storage conditions cannot be verified. Do not assume that every medicine is returnable merely because the request is within 30 days. The pharmacy assesses the request and can reject items that do not meet the policy conditions.

Payment and customer support

Long Châu’s online terms list payment on delivery, bank transfer by QR code, ATM cards, international cards such as Visa, Mastercard and JCB, and electronic wallets including Zalo and MoMo. These are documented for website and application transactions; they are not stored here as guaranteed payment methods at this specific counter. Confirm the method available in the store before purchase.

The chain’s toll-free number is 1800 6928. Extension 1 handles product purchases, while separate extensions cover vaccination, testing and feedback or complaints. Those vaccination and testing routes belong to the wider Long Châu system and do not prove that the 354 Lê Văn Hiến pharmacy itself provides a vaccination or laboratory service.

When a pharmacy is not enough

Seek medical assessment for severe or rapidly worsening symptoms, breathing difficulty, chest pain, stroke signs, major injury, persistent high fever, serious allergic reaction or dehydration. A retail pharmacy cannot provide emergency diagnosis or hospital monitoring. Medication questions should not delay urgent care.

Someone who has lost a controlled or closely monitored medicine should contact the original prescriber, insurer or an appropriate local clinician rather than attempting to recreate a regimen from memory. Travellers needing ongoing treatment may require a Vietnamese prescription or medical review depending on the medicine.

Using the branch safely as a traveller

Before leaving the counter, check the patient name if printed, active ingredient, strength, quantity, expiry date, dosing directions and storage requirements. Request written instructions that you understand. Keep medicines in their original labelled packaging when travelling and check the destination country’s import rules before carrying large quantities or controlled substances across a border.

Vietnam Clinic’s comparison of pharmacies in Da Nang helps distinguish retail chains, independent stores and hospital pharmacies. It is an editorial guide rather than a guarantee of stock, language or opening time. For this branch, verify the exact product and current hours with Long Châu before travelling.