Navii Dental Care Hanoi

Two central Hanoi dental locations

Navii Dental Care publishes two clinics in Hanoi: 42 Cửa Đông Street in Hoàn Kiếm, near the Old Quarter, and 36 Hòa Mã Street in Hai Bà Trưng. Its current English site places international-patient communication and appointment coordination at the Cửa Đông clinic, while the official footer displays operating licence 04/HNO-GPHĐ alongside the Hòa Mã address. Patients should confirm the exact treatment site, responsible dentist and licence covering that site rather than assuming both branches share every clinician, item of equipment or authorisation.

The current hours shown by Navii are 08:30–12:00 and 13:30–18:00, Monday through Sunday. The midday closure matters when arranging a consultation or returning with a postoperative concern. The published hotline is +84 936 900 033. Navii's English pages describe support before, during and after treatment, but an online exchange or review of uploaded images remains preliminary until a dentist examines the patient.

General and preventive dental care

Navii's treatment directory includes dental examinations, cleaning and polishing, fillings, root-canal treatment, extraction, wisdom-tooth removal, periodontal care, abscess assessment and protective appliances for grinding or selected sensitivity concerns. A first appointment should identify the cause of pain or damage before a procedure is selected. Toothache, swelling, sensitivity and a broken restoration can have several explanations that require clinical examination and sometimes imaging.

Bring a medication and allergy list, relevant medical conditions and any previous X-rays or treatment plans. Diabetes, anticoagulants, osteoporosis medicines, pregnancy, recent surgery and a history of difficult healing can affect dental decisions. Do not stop prescription medicine without speaking to the clinician who manages it. If the visit is for an urgent problem during a trip, distinguish temporary symptom control from definitive treatment and obtain records for whoever will continue care.

Restorations, crowns, bridges and veneers

Published restorative and cosmetic options include tooth-coloured fillings, root-canal care, crowns, bridges, dentures, inlays or other fixed restorations, veneers, gum contouring and whitening. These choices have different purposes and levels of invasiveness. A veneer primarily changes the visible surface of a selected tooth, while a crown covers more structure; a bridge replaces missing teeth by using neighbouring support. A diagnosis and discussion of conservative alternatives should come before irreversible preparation.

Ask for the proposed material, number of teeth involved, laboratory process, provisional stage, expected visits, maintenance needs and complete cost. Existing gum disease, decay, bite issues or root-canal needs may change the plan. For whitening, Navii publishes both in-clinic Philips Zoom and take-home options, but suitability and final price are confirmed after assessment. Crowns, veneers and fillings will not lighten in the same way as natural enamel, which may affect shade planning.

Implant and full-arch planning

Navii lists single-tooth implants, implant-supported crowns and full-arch treatment including All-on-4. The English site describes three-dimensional imaging and digital scanning for diagnostic, restorative, orthodontic and implant planning. Technology can improve the information available to the clinician, but it does not establish that an implant is necessary or that immediate loading is appropriate. Bone and gum condition, medical history, bite, restorative space and the ability to attend follow-up all matter.

A written proposal should name the surgical and restorative dentists, implant and prosthetic components, number and position of implants, whether grafting is anticipated, temporary-tooth arrangements, healing intervals, final restoration, maintenance and itemised fees. Ask what happens if the bone or implant stability differs from the preliminary estimate. Marketing language about speed or packages should not replace a realistic staged plan.

International patients should request copies of CBCT or other scans, operative notes, implant labels, photographs and prosthetic specifications. Before leaving Vietnam, establish who will review pain, infection, a loose component or a damaged temporary restoration and whether another dentist can intervene without affecting any written warranty.

Orthodontics for adults and children

The official service directory includes fixed braces, Invisalign and removable orthodontic options for children. Orthodontics normally requires repeated reviews over an extended period, so it is better suited to residents or people who can return reliably than to a short visit. An assessment should cover the bite, jaw relationship, tooth position, gum health, active decay and whether extraction or restorative care is needed before movement begins.

Confirm the treating orthodontist, appliance system, expected review interval, inclusions, breakage support and retention plan. A child or teenager may need growth-related monitoring rather than a simple cosmetic alignment package. If relocation is possible, ask how records can be transferred and whether another orthodontist is likely to accept the existing appliance; continuation by a new provider is not automatic.

English communication and treatment planning

Navii explicitly offers English-speaking support for residents and international visitors. Its current workflow invites patients to send concerns, preferred dates and existing dental images, followed by clinical consultation, a treatment plan with timing and estimated fees, treatment and aftercare. This can help organise a trip, but remote information should be presented as an estimate rather than a final diagnosis.

Before booking flights, request the named dentist, location, number and spacing of appointments and realistic time for laboratory work or healing. Ask whether the same clinician will supervise each stage and whether records can move between the Cửa Đông and Hòa Mã sites. Written explanations are particularly useful for consent, medicines and aftercare when terminology is unfamiliar.

Patients comparing options can use Vietnam Clinic's guide to dental clinics in Hanoi to review questions about diagnosis, materials, clinician responsibility, total cost and continuity after leaving Vietnam.

Insurance and direct billing

Navii's official Vietnamese homepage lists direct-billing relationships with Bảo Việt, Bảo Minh, BIC, PVI, VBI Care, Insmart, FTCclaims, Bảo An Khang, BSH, Ins-link and Pacific Cross. A named insurer does not mean that every policy, procedure or branch is covered. Eligibility can depend on the employer plan, waiting periods, annual limits, exclusions, pre-authorisation and whether the chosen dentist or service qualifies.

Send the insurer and policy details before the appointment and ask Navii to confirm direct billing for the specific treatment and location in writing. Bring the identification and insurance documents requested. If direct billing is unavailable, ask what clinical notes, X-rays, itemised invoice, diagnosis codes and payment proof are needed for reimbursement. Do not begin a major procedure based only on a logo displayed on a partner page.

Preparing for the visit and recognising emergencies

Confirm whether the appointment is at 42 Cửa Đông or 36 Hòa Mã, since the branches are in different districts. Allow for Hanoi traffic and the midday closure. Ask whether the first visit is examination only and whether imaging, cleaning or treatment needs a separate slot. For complex work, obtain a written plan showing each visit, clinician, material, fee and follow-up requirement before paying a deposit.

Navii is a dental clinic, not a general hospital emergency department. Contact it promptly for toothache, swelling, a broken tooth, lost restoration or postoperative concern, but confirm urgent availability before travelling. Facial swelling with difficulty breathing or swallowing, uncontrolled bleeding, major facial trauma, collapse, chest pain or a severe allergic reaction requires hospital emergency care. After extraction or implant surgery, seek timely review for increasing swelling after initial improvement, fever, persistent bleeding or spreading infection.