Raffles Medical Hanoi

Raffles Medical Hanoi is an international outpatient clinic at 51 Xuan Dieu in Tay Ho, a convenient location for many foreign residents living around West Lake. It forms part of Raffles Medical Vietnam, which also operates centres in Ho Chi Minh City and Vung Tau. The Hanoi branch combines general outpatient care with scheduled specialist services, preventive medicine and medical examinations required for work, immigration or school purposes.

The setting is different from a full-service hospital. It is suited to consultations, follow-up care, screening and planned diagnostic work, while conditions requiring inpatient treatment, major surgery or advanced emergency support may need referral to a hospital. This distinction matters for travellers and expatriates who are deciding whether to book the clinic or go directly to an emergency department.

Primary care and specialist consultations

Primary care is a practical starting point for a new symptom, routine monitoring or a health concern that does not clearly belong to one specialty. The clinic also publishes services in internal medicine, paediatrics, obstetrics and gynaecology, ENT, ophthalmology, orthopaedics and dermatology. Availability can depend on the doctor and day, so patients should not assume that every specialist is present throughout the clinic's full opening hours.

When booking, describe the reason for the visit and mention whether the patient is an adult or child. Reception can then confirm the appropriate service and appointment time. Bring previous imaging, laboratory results, discharge summaries and a current medication list when they are relevant; this can prevent unnecessary repetition and gives the clinician a clearer view of earlier care.

Vaccinations, screening and diagnostic services

Preventive services include vaccinations and health-screening programmes, supported by laboratory and diagnostic testing. A general check-up should be selected according to age, medical history and the purpose of the examination rather than simply choosing the largest package. Patients who need a vaccination should bring any existing record, including photographs or electronic copies, so the clinician can review previous doses and timing.

Screening often involves preparation. Ask whether fasting is required, whether regular medicines should be taken as usual and when results will be ready. If a follow-up appointment is needed, confirm whether it is included or booked separately. Abnormal results do not automatically provide a diagnosis; they may lead to repeat testing, a specialist consultation or referral for further investigation.

Work permits, visas and school medicals

Raffles Medical publishes appointments for visa checks, work-permit checks and corporate health checks. These administrative examinations can follow requirements set by an employer, school or authority rather than the format of a routine personal check-up. The clinic states that this department operates from 08:00 to 17:00, Monday to Friday.

Before attending, send or describe the exact form required and ask about identification, passport photographs, fasting and the expected time for certificates. Check the spelling of names, passport numbers and dates before leaving, especially when an original stamped document is needed. Travellers arranging a school or employment examination should allow time for laboratory results and corrections rather than booking immediately before a deadline.

Appointments and communication for international patients

Appointments can be requested by telephone, email or the provider's online form. The official booking page asks patients to submit online requests at least 24 hours in advance and recommends calling for a same-day or urgent appointment. An online request is not the same as a confirmed slot: the clinic contacts the patient after submission, and the requested time remains subject to doctor availability and holidays.

The clinic publishes English and Vietnamese contact routes and a dedicated Japanese hotline and email address. Patients who need Japanese support should request it when booking rather than assuming it will be available for every consultation. For any language, it helps to prepare a short symptom timeline, the generic names and doses of medicines, known allergies and the questions that need to be answered.

Location, access and opening hours

The Hanoi clinic is located at 51 Xuan Dieu, Tay Ho Ward, Hanoi. Published opening hours are 08:00–19:00 from Monday to Friday and 08:00–17:00 on Saturday and Sunday. These are general clinic hours; a particular doctor, examination department or test may work to a narrower schedule.

Patients travelling across Hanoi should leave extra time for traffic and confirm the appointment before setting out. Ask reception how early to arrive if registration, insurance approval or laboratory preparation is involved. The main telephone numbers are (024) 3934 0666 and (024) 3676 2222, while the reception email is frontdesk_hanoi@rafflesmedical.com.

Teleconsultation and follow-up planning

The official appointment system allows patients to request a teleconsultation by live stream. Suitability depends on the clinical issue: remote follow-up may be useful for discussing results or an established concern, but it cannot replace a physical examination or on-site testing when these are necessary. The provider confirms the appointment and fee after receiving the request.

Before a remote consultation, ask how to send reports securely and what to do if the connection fails. Confirm how prescriptions, referrals and written summaries will be provided. Patients who may be outside Vietnam for the follow-up should also ask whether any medicine or document can legally and practically be supplied in their destination country.

Insurance and payment preparation

International insurance arrangements vary by policy, treatment and authorisation. Contact both the clinic and insurer before non-urgent care to establish whether direct billing is available for the planned service, whether a guarantee of payment is needed and which costs must be paid first and reclaimed later. Do not assume that recognition of an insurer means every consultation, test or medicine is covered.

Bring the insurance card, identification and any case or authorisation number. Request an itemised invoice, medical report and prescription if reimbursement requires them. Patients paying themselves can ask for an estimate before tests are performed, particularly when a consultation may lead to imaging, laboratory work or referral outside the clinic.

When a hospital may be more appropriate

Raffles Medical Hanoi can coordinate outpatient assessment and referral, but it should not be treated as a substitute for every hospital service. Severe breathing difficulty, chest pain, stroke-like symptoms, major trauma, heavy bleeding, loss of consciousness or another time-critical problem calls for urgent emergency assessment rather than waiting for a routine appointment or online reply.

Patients expecting possible admission, surgery or intensive monitoring should ask where the clinic would refer them and whether their insurer has a preferred hospital. Vietnam Clinic's guide to international hospitals in Hanoi provides a separate comparison for care that may require hospital facilities. For less urgent problems, calling Raffles Medical first can clarify whether the Xuan Dieu clinic has the right clinician and service available that day.

Verified services include primary care, scheduled specialist consultations, vaccinations, health screening, visa and work-permit medicals, laboratory testing, online appointment requests, teleconsultation support and referral coordination. The published service range does not mean that every test or specialist is continuously available at the Hanoi branch. Confirm the exact service, preparation, price and timing before attending, and leave unverified assumptions about languages, insurance or facilities out of the booking decision.