Hasaki Clinic and Spa Hanoi

Hasaki Clinic & Spa Hanoi combines several activities at one Cau Giay address: a retail beauty shop, a dermatology clinic and a spa. That mix is convenient, but international visitors need to book the right service and follow the timetable for the correct part of the business. The branch can be used for a scheduled skin examination, cosmetic skin care or relaxation services. It is not an emergency department, and the presence of a shop does not mean that a dermatologist is available throughout all retail opening hours.

Dermatology consultations in Cau Giay

The branch publishes access to a dermatologist skin examination. After assessing the concern, the doctor may discuss an appropriate service, a topical product or an oral medicine. This is different from choosing a facial directly from a price list. New or persistent acne, pigment changes, irritation and other skin concerns are better introduced as symptoms first, so the clinician can decide whether a cosmetic procedure is suitable.

Dermatologist attendance is narrower than the Clinic & Spa timetable. The current branch schedule lists consultations from 10:00 to 18:00 Monday to Friday and 10:00 to 19:00 on Saturday and Sunday. These hours can change, so confirm that a doctor—not only spa staff—is booked for the planned time. Ask whether the appointment is an examination only or whether enough time has also been reserved for a same-day procedure.

Skin-care and spa services

Hasaki’s wider service menu includes acne-focused care, extraction combinations, chemical exfoliation, pigment-focused procedures, laser services, diode laser hair reduction, scar treatments, facial care and body relaxation. Availability can differ between branches and may depend on medical assessment. A treatment appearing in the national catalogue does not by itself prove that the Hanoi branch offers it on the requested day. Confirm the exact service name, body area, device or product, practitioner type, duration and total cost before travelling.

Clinical skin services are described for men and women, while the published support information restricts spa and relaxation services to women. Men seeking a dermatologist consultation should therefore specify “clinic” rather than “spa” when contacting the hotline. Body massage and body-whitening services have earlier final admission times than the building’s closing time. This matters for anyone planning an evening appointment after work or sightseeing.

Information for expatriates and travellers

Most practical information and the service catalogue are in Vietnamese. The branch does not publish a verified list of consultation languages, so English-speaking visitors should ask whether appropriate language support will be present. Translation apps can help with reception details, but they are a poor substitute for clear communication about allergies, pregnancy, medication, consent or risks. If the discussion is complex, bring a Vietnamese-speaking companion or arrange a professional interpreter.

Ask for medicine information in writing, including the active ingredient, dose, frequency, duration and what to do if irritation develops. Brand names may differ from those used in another country. Keep photographs of packaging and any instructions so that a later clinician can understand what was prescribed or recommended. Visitors leaving Hanoi soon should also ask whether follow-up can be conducted at another Hasaki branch or must take place in person at Cau Giay.

Appointments, opening hours and final admission

Hasaki Clinic & Spa at this address operates 09:00–20:00 every day. The retail shop has a separate, later schedule, so a late shop opening should not be interpreted as clinic availability. The network support line is 1800 6324; choose option 2 for Clinic & Spa assistance. Advance appointments are handled from 09:00 to 17:30, and the support page says advance bookings are not accepted on Saturdays or Sundays.

The Clinic & Spa stops accepting new clients after 19:00. Body massage and body-whitening services have an earlier 17:00 admission limit. These cut-offs mean that arriving before 20:00 does not guarantee treatment. Confirm the last acceptable arrival time for the exact procedure and keep the booking message. If a delay is likely, call rather than assuming the slot will be held.

Location and arrival

The current branch is at 321–323 Cau Giay, Dich Vong ward, Cau Giay district, Hanoi. Hasaki moved the clinic from its former 182 Cau Giay address in May 2025. Search results, saved map pins and older articles may still show the previous location, so use the complete current street number when arranging transport. The site identifies this branch as “Beauty – Clinic” and displays distinct shop and Clinic & Spa schedules.

Allow time for traffic and check in at the clinic or spa reception rather than the retail counter. Show the exact service or booking reference, particularly if the Vietnamese treatment name is unfamiliar. For a broader explanation of the difference between routine cosmetic care and professional assessment, see our guide to signs that skin may benefit from a professional facial; it does not replace a dermatologist consultation.

Preparing for the visit

Bring a list or photographs of all current medicines and skincare products, including retinoids, acids, bleaching products, antibiotics and supplements. Note allergies, pregnancy or breastfeeding, recent sunburn, active infection and previous reactions to peels, lasers, injections or anaesthetic. Avoid starting an unfamiliar active product immediately before the appointment unless a clinician has instructed you to do so. Ask whether makeup, sunscreen or topical medicine should be removed or paused.

Before agreeing to a procedure, confirm the clinician or technician responsible, likely discomfort and downtime, aftercare, follow-up, package terms and the price that applies to this branch. Promotional prices and national catalogue entries can change. Hasaki’s clinic policy says fees should be explained before examination or treatment and paid under the clinic’s rules. It does not provide enough branch-specific evidence for Vietnam Clinic to list insurance acceptance or particular payment methods, so those fields remain blank.

Aftercare, packages and records

Ask for written aftercare that identifies which products to use or avoid, sun-protection requirements and the symptoms that should prompt review. For a multi-session package, establish how many sessions are included, the interval, expiry, transfer or cancellation rules and what happens if a dermatologist later advises against continuing. Keep receipts and treatment dates, and request the device or product name when it would matter to future care.

If irritation appears after a cosmetic service, stop adding new products and contact the clinic for guidance. Photograph the change in consistent lighting. Mild expected redness and a worsening adverse reaction are not the same, so ask in advance what is considered normal for the selected procedure and how quickly it should settle.

When hospital care is more appropriate

Hasaki is suitable for planned outpatient dermatology and cosmetic care, not emergencies. Go to an emergency department or call local emergency services for breathing difficulty, facial or throat swelling, fainting, extensive blistering or burns, rapidly spreading hives, severe pain, fever with a worsening skin infection or involvement of the eyes or mouth. Do not wait for the next spa appointment in those situations.

A hospital or specialist medical service may also be more appropriate for a suspicious or changing mole, a rapidly spreading rash, severe drug reaction, deep wound or illness requiring tests and multidisciplinary care. Clear service boundaries let patients use the Cau Giay branch for the dermatologist, skin-care and spa services it actually provides without mistaking it for a full hospital.