Maia and Maia Dermatology Clinic

Specialist dermatology with medical and aesthetic services

Maia & Maia is a specialist dermatology clinic network with two published Hanoi locations: 11 Hoang Cau in Dong Da and 24 Nguyen Khuyen in Ha Dong. Its scope combines consultation for skin and scalp disorders with laser and other aesthetic-dermatology procedures. This distinction matters because a consultation for an unexplained rash is different from booking an elective pigmentation or rejuvenation treatment.

The clinic’s website identifies MSc and Specialist Level II dermatologist Nguyen Tien Thanh, MSc dermatologist Nguyen Van Hoan, dermatologist Nguyen Thi Thai Hoa and dermatologist Tran Thu Ha. The roster can change between sites and dates, so patients who want a particular doctor should confirm both the location and the appointment rather than assuming every clinician works at both Hanoi branches each day.

Published licence and what it establishes

The website publishes Hanoi Department of Health operating licence 3411/HNO-GPHĐ, issued on 16 October 2023, and technical-catalogue approval 4916/QĐ-SYT from the same date. The footer associates these details with Hoang Khanh Medical Joint Stock Company at 11 Hoang Cau. This provides more specific regulatory information than a generic statement that a clinic is “approved.”

However, the official pages reviewed do not separately display an operating-licence number for the 24 Nguyen Khuyen location. This profile therefore does not claim that the Hoang Cau licence automatically covers every branch. A patient planning an invasive or device-based procedure at Nguyen Khuyen can ask the clinic to identify the responsible licensed facility, clinician and approved technique before proceeding.

General dermatology assessment

Maia & Maia presents itself as a clinic for medical dermatology as well as aesthetic skin concerns. A dermatologist can assess a new or recurring rash, itching, scaling, suspected infection, acne, a scalp problem or another change that has not responded to routine care. The purpose of the first visit is to identify likely causes and decide whether medicine, a procedure, tests, observation or referral is appropriate.

Bring a list or photographs of all products already used, especially topical steroids, acne medication, antifungals, bleaching products and mixed creams bought without a prescription. A rash may look different after self-treatment, and product names help the doctor understand possible irritation or masking of symptoms. Travellers should note when the problem began, recent hotel or swimming-pool exposure, insect bites and whether companions have similar symptoms.

Acne assessment and procedural options

The clinic promotes a combined acne programme under the name Maitrix Acne. Its published description includes comedone extraction using a small diode-laser tip, Helios 3 treatment for post-acne pigmentation, intense pulsed light and red or blue LED exposure. This is a branded combination rather than a universally standard single procedure, and not every component will necessarily be suitable for every acne pattern.

A useful consultation should first distinguish comedonal, inflammatory, nodular and medication-related acne and consider the risk of scarring. Ask which part of the plan is medical treatment and which part is a procedure, how active inflammation will be managed and what aftercare is needed. The clinic publishes rapid improvement percentages, but these are promotional claims and cannot predict an individual response.

Pigmentation, melasma and vascular concerns

Maia & Maia lists treatment for melasma, freckles, brown spots, post-inflammatory pigmentation, pigmented birthmarks and some superficial vascular lesions. The clinic describes several laser platforms, including Lotus 3, Helios 3 and long-pulsed Nd:YAG systems. Different wavelengths and pulse formats are used for different targets; the presence of a device does not establish that laser is the correct first option.

Pigmentation needs diagnosis before treatment. Melasma can recur or worsen with heat, sun exposure and irritation, while a changing pigmented lesion should not be treated as a cosmetic spot without appropriate medical examination. Ask for the working diagnosis, the exact device and settings category, expected number of sessions, downtime, risk of burns or pigment change and the plan if the skin becomes darker after treatment.

Scars, raised scars and acne marks

The clinic publishes programmes for acne scars, raised scars and other unwanted scarring. Scar treatment may involve different technologies or injections depending on whether the scar is depressed, raised, red, pigmented or still maturing. A branded scar package should not replace a clear description of the procedure being proposed.

Patients with a tendency to form keloids should mention previous scars from piercings, vaccinations or surgery. Ask whether the aim is flattening, colour improvement, texture change or symptom relief, because complete removal is rarely a realistic universal promise. Before-and-after photographs on a provider’s website are illustrative and do not prove the same result for a different scar or skin type.

Hair loss and scalp disorders

Maia & Maia publishes assessment and treatment content for diffuse hair loss, patchy hair loss, androgen-related thinning and scalp inflammation. Its branded Maitrix Hair programme is described as combining mesotherapy, topical nutrient delivery, low-level laser exposure and a Lotus laser component. The clinic’s own articles also discuss seborrhoeic dermatitis and other scalp conditions.

Hair shedding can be associated with recent illness, childbirth, medication, iron or thyroid problems, autoimmune disease or patterned hair loss. A proper assessment should come before purchasing a course of device sessions. Ask what diagnosis supports the plan, whether blood testing or another specialist is needed, which products are injected or applied and how progress will be measured. Sudden scarring, pain, pus or rapid loss needs timely medical evaluation.

Moles, warts, tattoos and other lesions

The website advertises laser removal of moles and publishes information about facial warts and tattoo removal. A lesion believed to be a mole should be examined before destruction because laser removal does not provide the same tissue sample as surgical excision with pathology. A lesion that is new, changing, irregular, bleeding or persistently ulcerated deserves diagnostic assessment rather than a promotion-driven cosmetic procedure.

Tattoo removal commonly requires multiple sessions and can cause blistering, pigment alteration or scarring. Results vary with ink colour, depth, age of the tattoo and skin response. Ask which laser will be used, how eye protection is handled, what aftercare is required and what features would postpone treatment. Claims of one-session clearance or guaranteed absence of scarring should not be treated as an individual forecast.

Skin rejuvenation and lifting treatments

The clinic also promotes non-surgical rejuvenation, skin-tone treatment and ultrasound-based lifting. Its introduction page names Doublo Gold HIFU alongside laser systems. These procedures are elective and sit outside the core task of diagnosing a rash or infection. A medical setting does not make them risk-free or ensure that a particular device is suitable for the patient.

Ask what anatomical area will be treated, who performs the procedure, the device model, cartridge or consumable used, contraindications and realistic endpoints. Patients who have fillers, threads, implants, active inflammation or a recent procedure should disclose this. Marketing terms such as “collagen stimulation” or “lifting” should be translated into a specific, measurable expectation before consent.

Two Hanoi locations and booking the correct site

The central clinic is at 11 Hoang Cau, Dong Da, while the second Hanoi address is 24 Nguyen Khuyen, Ha Dong. These districts are some distance apart, particularly in traffic. Confirm the exact branch in writing and show the full address to the driver. The network also lists a separate Bac Ninh clinic, but it is outside the scope of this Hanoi profile and has its own published provincial licence.

The current hotline is 032 845 1188, and the network also publishes 1800 4888 with an instruction to select option 1. Email enquiries can be sent to info@maiamaia.com. The website does not provide a dependable public patient timetable for each Hanoi branch. Staff recruitment shifts are not the same as clinic opening hours, so no hours have been entered here; request the appointment time directly.

Language, consent and expatriate access

The official site is primarily in Vietnamese and does not publish a list of consultation languages. International patients should ask whether an English-speaking dermatologist is available at the selected branch and whether consent and aftercare instructions can be supplied in a language they understand. Do not rely on a sales chat to interpret clinical risks for an invasive or laser procedure.

Ask for the doctor’s name, diagnosis and procedure in writing. For a course of treatment, request a session-by-session plan and specify how a missed appointment or travel outside Vietnam affects timing. If medicine is prescribed, confirm the generic name, dose and duration so another clinician can understand the treatment later.

Pharmacy and prescribed products

The clinic states that it operates a GPP-standard dermatology pharmacy selling finished and specialist medicines used in dermatology care. This can make it convenient to obtain prescribed products, but patients should still receive a clear prescription or written instructions. Check active ingredients to avoid buying duplicate acne, steroid or pigment-lightening products under different brands.

Imported skincare and clinic-branded products are not necessarily medicines and should not be represented as essential without an explanation. Ask which items are optional, how long they should be used and what to do if burning, swelling or a rash develops. Travellers taking products through customs should retain labelled packaging and the prescription where relevant.

Pricing and treatment packages

No stable comprehensive price table was found on the official pages reviewed. Some landing pages advertise low introductory prices or free skin analysis, but these do not establish the final cost of consultation, medicine, consumables or a multi-session programme. Request a written quotation after the medical assessment.

The quotation should identify the number of proposed sessions, device or procedure, doctor fee, medicine, aftercare products and any follow-up. Ask whether unused sessions are refundable and whether a package can be transferred between branches. Avoid paying for a long course before the diagnosis, risks and alternatives are understood.

When to use a hospital instead

Maia & Maia is an outpatient specialist clinic, not an emergency department or inpatient hospital. Rapidly spreading blistering, facial swelling with breathing difficulty, extensive burns, severe medication reactions, high fever with a widespread rash or a rapidly deteriorating patient require urgent hospital care. Serious eye involvement after a cosmetic product or laser exposure also needs prompt assessment.

For routine comparison, Vietnam Clinic’s guide to dermatology clinics in Hanoi explains other outpatient and hospital-based options. Choose according to the problem: a planned pigmentation consultation can suit a clinic, while a complex systemic or emergency presentation may need a multispecialty hospital.

Preparing for the first visit

Arrive with identification, medication and allergy lists, relevant laboratory or pathology reports and dated photographs showing how the condition has changed. Avoid applying heavy makeup immediately before facial examination. Do not deliberately stop an essential prescribed medicine simply to make a rash visible; ask the clinic if any preparation is required.

Before leaving, confirm the working diagnosis, exact treatment, likely adverse effects, aftercare, warning signs and follow-up date. If a laser or procedure is proposed, clarify who will perform it and at which licensed site. This practical information is more useful than broad claims about technology, celebrity patients or guaranteed results.