Pharmacity - 189 Nguyen Van Thoai

Pharmacity at 189 Nguyen Van Thoai is a 24-hour community pharmacy in Da Nang’s An Hai area, between the city centre and the beach districts. It can be useful for residents and travellers who need a pharmacist, an over-the-counter product, a valid-prescription medicine or collection of an eligible online order outside normal daytime hours. A pharmacy is not a substitute for a medical examination, and round-the-clock opening does not turn the branch into an urgent-care clinic.

What the Nguyen Van Thoai branch provides

The branch belongs to Pharmacity’s national pharmacy network. Published services include in-store medicine and health-product sales, pharmacist enquiries, online ordering for eligible items, store collection and delivery requests. The company lists prescription and non-prescription medicines alongside personal care, medical devices and other health-related products, but stock varies by branch and time of day.

Call 1800 6821 before travelling if a specific medicine, strength, dosage form, pack size or refrigerated product is essential. Give the active ingredient as well as the brand name because the same brand may not exist in Vietnam. A stock enquiry does not reserve an item unless the order or collection status is confirmed.

Prescription medicines and pharmacist advice

Pharmacity states that prescription medicines are sold at its pharmacies only with a valid prescription and are not sold online. Bring the original prescription or the documentation requested by the pharmacist, plus the medicine box or a clear photograph if continuing treatment from another country. Foreign prescriptions may not automatically meet Vietnamese dispensing requirements, especially for controlled or closely regulated medicines.

Ask the pharmacist to confirm the active ingredient, strength, dose, route, frequency and pack quantity. Check whether a proposed substitute contains the same ingredient and whether it is immediate- or modified-release. If the requested item is unavailable, do not combine several products or change dosage based only on a translated brand name. A doctor may need to issue a local prescription or review the treatment.

Useful checks for international visitors

The branch does not publish guaranteed consultation languages. Prepare the generic medicine name, a photograph of the label and a short written explanation of allergies, pregnancy, chronic conditions and current medicines. Translation tools can help with simple questions, but interactions, contraindications and dosing need clear confirmation. Ask for written instructions and keep the receipt.

Visitors carrying medicines across the border should check documentation and quantity rules separately. Buying an item legally in Vietnam does not prove that it can be carried into another country. Our guide to customs rules for prescription medicines in Vietnam explains the documents and active-ingredient checks to make before travel.

Online orders, collection and delivery

Eligible non-prescription medicines can be ordered through the Pharmacity website, app or hotline. The delivery policy says online non-prescription medicines are sold as sealed boxes, bottles or containers rather than individual tablets, blisters or sachets. Customers who need a smaller quantity must purchase it in person where available. Online orders can be delivered or assigned for collection at a selected branch.

Fast-order processing operates between 07:00 and 22:00, even though this physical pharmacy remains open 24 hours. Orders placed outside the processing window are handled later. Delivery is within Vietnam only, and rapid delivery depends on the area shown during checkout. Check the order status before going to the branch; a “processing” order may not yet be ready for collection.

Location and 24-hour access

The pharmacy is at 189 Nguyen Van Thoai, An Hai, Da Nang. Pharmacity’s current Da Nang directory and its dedicated 24-hour list both identify this branch as operating around the clock. It is one of the chain’s late-night options in the city, but public-holiday operations, pharmacist availability and stock should still be confirmed when the need is time-sensitive.

Nguyen Van Thoai is a major route toward My Khe beach. Use the full street number in a taxi or ride-hailing app because other Pharmacity branches appear in city searches. Readers comparing opening hours and pharmacy models can consult our guide to the best pharmacies in Da Nang.

How to prepare before buying medicine

Make a complete list of medicines, supplements and herbal products already being used. Include doses, not only names. Tell the pharmacist about known allergies, kidney or liver disease, pregnancy or breastfeeding and previous adverse reactions. Check the expiry date, seal, storage temperature and leaflet before leaving. For products needing refrigeration, ask how long they can remain outside the required range and bring suitable transport.

Do not buy an antibiotic, sedative, steroid or other prescription treatment merely because symptoms sound familiar. Avoid products with duplicate active ingredients, particularly combined cold and flu remedies that may repeat paracetamol or another analgesic. If a medicine looks different from the usual product, confirm the ingredient and strength before taking it.

Returns, receipts and payment

Keep the receipt and packaging. Pharmacity publishes a return window of up to 30 days for qualifying products, subject to exclusions and conditions such as intact packaging, visible batch details and purchase evidence. Cold-chain medicines are generally excluded once sold unless there is a manufacturing or quality issue that meets the policy. A member phone number may be used to retrieve purchase history.

Payment choices vary between direct branch purchases and online orders. Pharmacity publishes direct store payment, cash on delivery and digital options for eligible online transactions, but the profile does not assume that every method is available at this branch at all times. Confirm the method before placing a large or prepaid order, especially if using a foreign card.

When to choose a clinic or hospital

A pharmacist can help with product information and minor self-care questions, but cannot replace diagnosis when symptoms are severe, persistent or unclear. Use a clinic for a new condition that needs examination, a local prescription, diagnostic testing or monitoring. Seek urgent hospital care for breathing difficulty, facial or throat swelling, fainting, chest pain, signs of stroke, severe dehydration, uncontrolled bleeding, a serious injury, overdose or a rapidly worsening allergic reaction.

Call emergency services or go directly to an emergency department rather than waiting at the pharmacy for those symptoms. If an adverse reaction starts after taking a medicine, bring the packaging, prescription and time of the last dose. Used correctly, the Nguyen Van Thoai branch is a convenient 24-hour pharmacy and collection point within Da Nang’s wider healthcare system—not an emergency medical facility.